Privacy Policy
Effective Date: 26 April 2025
Welcome to Agape Dental Clinic (“we,” “us,” or “our”). We are committed to protecting your privacy and ensuring that your personal data is protected in accordance with the Personal Data Protection Act 2010 (PDPA) of Malaysia. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal data when you visit our website www.agapedentalclinic.com.my, interact with us, or receive our services.
1. Personal Data We Collect
We may collect and process the following categories of personal data:
- Identification Information – Name, IC number, date of birth, gender
- Contact Details – Address, email address, phone number
- Medical Information – Dental history, medical conditions, prescriptions
- Appointment Details – Date, time, and purpose of your visits
- Payment Information – Billing address, bank details, transaction data
- Technical Data – IP address, browser type, operating system, and site usage data
2. How We Collect Your Personal Data
Your personal data may be collected in several ways, including:
- When you fill in a form on our website
- During registration or appointment booking
- When you communicate with us via phone, email, or in person
- Through cookies and similar technologies used on our website
3. Purpose of Collecting Personal Data
We use your personal data for the following purposes:
- To provide dental care and treatment
- To process appointment bookings and patient registration
- To manage billing and payment transactions
- To communicate with you regarding your appointments and treatment
- To respond to enquiries or complaints
- To improve our services and website functionality
- To comply with legal and regulatory obligations
4. Disclosure of Personal Data
We do not sell or rent your personal data. However, we may disclose your personal data to:
- Licensed dental professionals working with us
- Third-party service providers (e.g., IT, billing, hosting)
- Insurance companies (where applicable)
- Government or regulatory bodies where required by law
5. Protection of Personal Data
We implement appropriate technical and organisational measures to protect your data, including:
- Secure servers and firewalls
- Encryption of sensitive data
- Restricted access to authorised personnel only
6. Retention of Data
Your personal data will be retained only as long as necessary for the purposes outlined in this policy or as required by applicable law.
7. Your Rights
You have the right to:
- Access your personal data
- Correct any inaccuracies
- Withdraw consent to process your data
- Request deletion of your data (subject to legal limits)
To exercise your rights, please contact us using the contact details provided below.
8. Cookies
Our website uses cookies to enhance your browsing experience and understand how users interact with our site. By continuing to browse our website, you consent to the use of cookies in accordance with this policy.
You can manage or disable cookies through your browser settings.
9. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites.
10. Contact Us
If you have any questions about this Privacy Policy or wish to exercise your data protection rights, please contact:
Agape Dental Clinic
📍 54, Jalan Gangsa 1, Taman Gemilang, 81000, Kulai, Johor
📞 +6 011-1900 1678
✉️ info@agapedentalclinic.com.my
11. Updates to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.